Exchange & Return

1. Reasons for return/refund

Buyers can return products for the following reasons: 

• • Did not receive the order (e.g. parcel lost in transit) 

  
  

  • Received an incomplete product (e.g. missing parts of product, missing products from order) 

  
  

  • Received the wrong product(s) (e.g. wrong size/colour, different product)

  
  

  • Received a product with physical damage (e.g. dents, scratches, cracks)

  
  

  • Received a faulty product (e.g. malfunction, does not work as intended)

  
  

  • Received a counterfeit product (only for https://nextwaveglobal.xyz/ store)

2. Return of products

• • Buyers should ensure that returned products are properly packed to avoid damage during shipment to the return address:
    17130A, JALAN MURAI 4, BANDAR PUTRA, 81000 KULAI JOHOR 

  
  

  • Official proof of shipment with information such as delivery service, receipt number, sender/recipient names, contact number, and shipping address. 

  
  

  • Other evidence that shows an agreement was reached (especially if the buyer is returning using a non-traceable mailing option). 

3. We would then refund another 1x of your order through a manual Bank Transfer within 14 working days from the date the result is released. 

4. Do update your BUYER Bank Account in nextwave_gbl@outlook.com with your airway bill receipt together at Contact Us page.